Policies
Return & Exchange Policy
Even though we have complete confidence in our products, we understand they may not be for everyone. Therefore, we offer a 30-day full money-back guarantee (minus the cost of return shipping).
If you’re not happy with our products for any reason at all, please send an email to hello@discoverheirloom.com within 30 days of purchasing the product, and we’ll help you take it from there.
To receive a refund, you’ll need to ship back the products in their original bottles to the address we provide.
Once we receive your shipment, please allow 5-7 business days for your refund to process.
Heirloom Beauty Product Policy
Heirloom Beauty believes that acting sustainably and responsibly towards society is an important part of how we do business. We develop, manufacture and marketing our products following principles that ensure their safety and do not endanger the environment. To live up to this claim, we only use materials that have previously passed through a multi-stage selection process involving several strict requirements. Wherever possible we seek to use naturally based active ingredients to cement our position as a sustainable and environmentally focused company.
First, our raw materials must meet high-quality criteria, which we continuously update to comply with the latest regulations and international directives. This allows us to guarantee premium quality and purity in keeping with the high demands that we and our clients place on our company.
Once all quality and purity criteria have been met, our toxicologists thoroughly check each raw material. All available information regarding characteristics that could result in potential health risks is included in this process. All raw material records are kept for reference to be consulted at any time in the future.
The manufacturing of our products and constant optimization of occupational safety are of as much importance as compliance with the most the highest hygiene standards. We also take steps to ensure that our manufacturing processes are as environmentally friendly as possible.
We analyze new findings and pointers from scientific literature, the media and interest groups for their relevance to our safety assessment. If such data leads to a reassessment of a material, the necessary measures are implemented within an appropriate time frame. The potential consequences range from the immediate discontinuation of use and the recall of affected products to replacement with more suitable materials over a longer period. We decide on the use of publicly controversial materials following a responsible, scientific examination of the individual case that ensures they are completely safe. We analyze communication with our clients carefully to identify potential improvements.
Privacy Policy
Thank you for choosing Heirloom Beauty. Our Privacy Policy outlines the information we collect and how we use it.
We collect information from you when you place an order, respond to a survey, or fill out a form. When ordering on our site, you may be asked to enter your name, email address, or credit card information. However, you may visit our site anonymously.
The information we collect is used for the following purposes:
- To personalize your experience and better respond to your individual needs.
- To continually improve our website based on the information and feedback we receive from you.
- To enhance customer service by effectively responding to your requests and support needs.
- To process transactions securely.
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company without your consent, except for the express purpose of delivering the purchased product or service requested.
- To administer contests, promotions, surveys, or other site features.
- To send periodic emails, including information and updates about your order, as well as occasional company news, updates, related product or service information, etc.
We implement various security measures to maintain the safety of your personal information when you place an order or submit your information. We use a secure server, and all sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our Payment gateway providers' database.
We do not disclose your personally identifiable information to outside parties. Trusted third parties assisting in operating our website, conducting business, or servicing you agree to keep this information confidential. We may release your information when necessary to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies, and we are not responsible for their content and activities.
We follow the requirements of the Ontario Privacy Protection Act and do not distribute your personal information to outside parties without your consent.
In compliance with the Children’s Online Privacy Protection Act, we do not collect information from anyone under 13 years of age. Our website, products, and services are directed to individuals aged 13 years or older.
This online privacy policy applies only to information collected through our website, not offline information.
Terms & Conditions
By the use of our website at www.discoverheirloom.com, you consent to our website's privacy policy.
Changes to our Privacy Policy: If we decide to change our privacy policy, we will update the Privacy Policy modification date below. Contacting us if there are any questions regarding this privacy policy you may contact us using the information below.